Chic Mouldings Customer FAQs

Got a Question? Our Customer service FAQ’s will hopefully have the answer for you. Click on a subject below to jump to the section.

If you cannot find the information you need, please email us at hello@chicmouldings.com & we promise to get right back to you.

What forms of payment do you accept?

Credit & Debit Cards on the website: I accept all major credit & debit cards worldwide on my website. I do not store credit card details nor do I share customer details with any 3rd parties

Paypal: You can use your paypal account to pay for your order. This is a secure service which gives you, the customer, full protection against fraud. The payment is instant, and your order will begin to be processed straight away.

Colour Options

Our mouldings come in unfinished white ready for you to paint, stain or wax. I also have a wide range of colour finishes. If you can’t see what you would like, please email me at hello@chicmouldings.com and I can help you with the colours you need to complete your project.

PLEASE NOTE! If you chose to purchase your Chic Mouldings in any other colour than unfinished off-white, it is a custom order, and cannot be returned. Thank you for your understanding.

Delivery:

Do you post worldwide?

Yes! I send parcels to the four corners of the earth.

**PLEASE NOTE** I are NOT able to post to PO Boxes. My courier company will not allow me to do this. Please supply me with an alternate address for delivery. Thanks.

How much is delivery?

Shipping Rates are calculated at checkout.

How long will my item take to arrive?

Your Chic Mouldings will be made to order. Items are usually dispatched within 2-3 days of order being placed. Painted items (i.e. all but the aged and unfinished  colour options) may take a day longer, especially in winter, to allow for the paint to properly cure. If you are in the UK, please allow up to a week to arrive. If you are outside of the UK, please allow a little longer for items to arrive. I use Royal Mail for all of my deliveries.

I need my item urgently, can you help?

If you are in the UK, yes. I can send items first class or special delivery. Drop me an email at hello@chicmouldings.com and let me know how I can help you. I may not always be able to provide a next day delivery, but will be happy to get your order prioritised for you.

My item hasn’t arrived, what should I do?

Please allow at least a week for your item to arrive (Longer outside the UK) If your item still hasn’t arrived, please feel free to email me at hello@chicmouldings.com to discuss.

About the Mouldings

Instructions for use:

Please click here for detailed instructions on how to use Chic mouldings.

Can I bend my mouldings?

Yes! But wait! Please don’t try bending them straight out of the packet as they can snap.  Instead, add heat, and you can bend away. Making sure you are in a well ventilated area, use a hairdryer or heat gun to slowly and carefully heat your mouldings. Then, very carefully, start easing your mouldings into it’s desired shape.  Once you have the shape you want, Hold into place while it cools down & sets, or tape into place with some masking tape. Mind your fingers though, It gets hot! For more information about bending mouldings, head on over to the instructions page.

Do I need flexible or heat-bendable mouldings?

If you want to know whether you should use flexible or heat-bendable mouldings, check out this blog.

How do I fix my mouldings?

You can use any strong glue to fix your mouldings. Superglue, No nails, Mitre Mate or a glue gun! You can also use PVA, but you will need to hold in place with tape until the glue has thoroughly dried. We use a 2 part cyanoacrylate glue which is is a very strong adhesive, but make sure you rough up both surfaces to give the glue something to grip to. You can get further information on glues here.

Can I paint my Mouldings?

Yes! I do sell my mouldings in a range of 10 colours, but my white unfinished range can be painted, waxed or stained. You can use any type of paint on these, even spray paints! If you are looking to give your project the vintage look, I would suggest you purchase in the Brown colour which you can then paint, and when dry, gently distress to allow some of the brown to peep through. A lovely vintage, time worn feel!

Can I use my Mouldings outside?

Of course. I would suggest using either a weather proof paint, or a coat of varnish to protect them from the rain.

Returns / Refunds / Cancellations:

 

My item has arrived broken, what should I do?

Please contact me at hello@chicmouldings.com & I  will be happy to discuss a solution.

 

I have changed my mind & want to cancel my order.

Please get in touch ASAP if you want to cancel your order. If your item hasn’t been sent, I am happy to cancel your order & refund your payment.

 

I wish to return my items, What should I do?

If there is a problem with your order, please contact me to discuss.

If you have changed your mind and would like to return them, please send them back in their original condition. WI e will be happy to refund the purchase price, excluding the postage costs and 20% restocking fee. Please contact me within 7 days of receipt of your item.Due to my massive range, items are made to order. In light of this, when orders are placed, please check measurements & read descriptions carefully.

If your items have been customised (i.e. painted or custom made  for you, I will be unable to accept these back. If you chose to purchase your Chic Mouldings in any other colour than unfinished white, this is a custom order, and cannot be returned. Thank you for your understanding.

PLEASE NOTE: I cannot accept items back after 21 days.

Wholesale & Large Orders:

I would like to become a Stockist, What should I do?

I am always open to stores stocking my product. Please email me at hello@chicmouldings.com for more details. You must own a shop in order to become a stockist.

Can I get a discount on a large order?

Yes, you can. Orders over £150 Value can qualify for a 10% discount. Use the code 150DISCOUNT at checkout. For larger orders, please contact by email.

I think that’s all the FAQ’s covered. If I have missed something, Please contact me directly at hello@chicmouldings.com & I will be happy to help & add your query to this section.