If you are unable to find the answer to your question below, please email us at firstname.lastname@example.org and we will get right back to you.
What forms of payment do you accept?
Credit & Debit Cards
We accept all major credit & debit cards worldwide on our website. We do not store credit card details nor do we share customer details with any 3rd parties
You can use your paypal account to pay for your order. This is a secure service which gives you, the customer, full protection against fraud. The payment is instant, and your order will begin to be processed straight away.
My payment won’t go through
Please email us at email@example.com for further assistance
What colours are available?
Our mouldings come in unfinished off-white, ready for you to paint, stain or wax. We also have a wide range of colour finishes. You can see the colour range linked below and also from each product page.
Do you do custom colours
Yes, we can customise as you require, so if you can’t see what you would like, please email us at firstname.lastname@example.org and we can help you with the colours you need to complete your project. We can even do transparent or pearlescent mouldings, or make them look like precious stone, jade, whatever you like.
Do you post worldwide?
Yes, we send parcels to the four corners of the earth.
**PLEASE NOTE** We are NOT able to post to PO Boxes. Our courier company will not allow us to do this. Please supply us with an alternate address for delivery. Thanks.
How much is delivery?
Delivery cost is based on shipping location and parcel size. This will be calculated at checkout.
As a guide, most UK orders cost £3.95
Please note: all parcels are sent by recorded delivery – your tracking number will be provided in your order confirmation email.
How long will my item take to arrive?
Your Chic Mouldings will be made to order. Items are usually dispatched within 2-3 days of order being placed. If you are in the UK, please allow up to a week to arrive. If you are outside of the UK, please allow a little longer for items to arrive. We use Royal Mail for all of our deliveries.
I need my item urgently, can you help?
If you are in the UK, Yes. Drop us an email at email@example.com and let us know how we can help you.
We may not always be able to provide a next day delivery, but will be happy to do whatever we can to get your order prioritised for you.
My item hasn’t arrived, what should I do?
Please allow at least a week from receipt of dispatch confirmation email for your item to arrive (longer outside the UK).
If your item still hasn’t arrived, please check the status of your delivery by using the tracking number provided in your order confirmation email. Alternatively, please feel free to email us at firstname.lastname@example.org to discuss.
Returns / Refunds / Cancellation Policy
My item has arrived broken, what should I do?
Please contact us at email@example.com & we will be happy to discuss a solution.
I have changed my mind & want to cancel my order.
Please get in touch within 7 days if you want to cancel your order. If your item hasn’t been sent, I am happy to cancel your order & refund your payment. All items are handmade and so we do charge a 20% stocking fee.
I wish to return my items, What should I do?
If there is a problem with your order, please contact us to discuss. If you have changed your mind and would like to return them, please send them back in their original condition. We will be happy to refund the purchase price, excluding the postage costs. Please contact us within 7 days of receipt of your item. We cannot accept items back after 21 days.
We do make most items to order as it would be impossible to hold all of our designs in stock. In light of this, when orders are placed, please check measurements & read descriptions carefully.
If your items have been specifically made to order for you, we will be unable to accept these back.
Similarly, if you have placed an order, then changed your mind & wish to return them, a 20% restocking fee will be applied.
PLEASE NOTE! If you chose purchase your Chic Mouldings in any other colour than unfinished off-white, this is a custom order, and cannot be returned. Thank you for your understanding.
About the Mouldings
Can I bend my mouldings?
Yes, but don’t try bending them straight out of the packet as they will snap. Add a little warmth, and you can bend away. Pop them into the microwave for a few seconds at a time (Depending on how big your moulding is) Very carefully, start easing your mouldings into it’s desired shape. We suggest you use a form to bend it around to help get your desired shape. Once you have the shape you want, Hold into place while it cools down & sets, or tape into place with some masking tape.
You can also use a hairdryer or heatgun for this too, Hold your moulding into place & warm up with the hairdryer, then gently ease into shape. Mind your fingers though. Caution – wear protective gloves as it can get hot. Again, once you have your desired shape, hold or tape into place until cold, then it will be set.
Can you make flexible mouldings?
Yes. The larger the moulding, the trickier it will be to bend by heat, so if you need a flexible large moulding, please get in touch and we can customise a flexible moulding for you.
How do I adhere my mouldings?
You can use any strong glue to fix your mouldings. Superglue, No nails, Mitre Mate, 2 part epoxy glue, a glue gun, contact adhesive or high quality craft glue. You can also use PVA, but you will need to clamp or tape it in place with tape until the glue has thoroughly dried. Please make sure that you use the correct porcedure for you choice of adhesive. For example, some may grip better if you lightly rough up the back with some 120 – 240 grit sandpaper.
Can I paint my Mouldings?
Yes. We do sell our mouldings in a range of 10 colours, but our off-white unfinished range can be painted, waxed or stained. You can use any type of paint on these, even spray paints.
If you are looking to give your project the vintage look, I would suggest you purchase from our Brown range, you can then paint, and when dry, gently distress to allow some of the brown to peep through. A lovely vintage, time worn feel!
Can I use my Mouldings outside?
Yes, but make sure you use use and exterior paint, or a coat of varnish to protect them from the rain.
Wholesale and Large Orders
Can I become a stockist?
We are always looking for stockists to join our team, and have many Chic Mouldings stockists all over the world.
If you would like to join them, Please email us at firstname.lastname@example.org for more details.
I think that’s all the FAQ’s covered. If we have missed something, Please contact us directly at email@example.com & we will be happy to help & add your query to this section!